Tanla Internship Program 2021:-
Tanla Internship hiring candidates for the role of INDEPENDENT CONSULTANT ( INTERN – TECHNICAL SUPPORT) for the Location Bangalore, Mumbai , India . The complete details Tanla Internship Program 2021 are as Follows
Company Name:- Tanla
Position:– INDEPENDENT CONSULTANT ( INTERN – TECHNICAL SUPPORT)
Stipend:- As per the company standards
Work Location :– Bangalore, Mumbai ,India .
Employment Type:- Intern
- 6 months to 2 yrs of experience in Support domain
- Excellent communication (written & verbal) and interpersonal skills
- Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
- Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
- Proactive, self-motivated and should be a team player
- Flexible to work in 24×7 environment- Ability to plan and organize
- Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers
- Provide support to internal / external customer while adhering to the set SLA parameters.
- Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.
- Monitor key accounts performance and take proactive measures .
- Ensure apt utilization of platform resources with optimum performance outputs.
- Collaborate / coordinate with other teams in identifying / resolving customerissues.
- Capture and document all queries / concerns via the ticketing tool / email / other availablemeans.
- Responding to customers via various communication channels and to provide timely revert / updates / notifications.
- Maintain regular tracker(s) and publish reports to all stakeholders.
- Ensure 100% adherence to teams and organizational processes.
- Time accounting
- Ticket management
- Customer response and engagement
- Cross-functional communication and coordination
- Compliance and SOPs
Why join us:-
- Challenging and fun work environment solving meaningful real-life business problems – you will never have a boring day at the office.
- World-class team who love solving tough problems and have a bias for action.
Tanla Internship Program 2021 Application Process:-
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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