Tanla Internship Program 2021

Tanla Internship Program 2021:-

Tanla Internship hiring candidates for the role of INDEPENDENT CONSULTANT ( INTERN – TECHNICAL SUPPORT) for the Location Bangalore, Mumbai , India . The complete details Tanla Internship Program 2021 are as Follows

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Company Name:-  Tanla 

Position:– INDEPENDENT CONSULTANT ( INTERN – TECHNICAL SUPPORT)

Stipend:- As per the company standards

Work Location :–   Bangalore, Mumbai ,India .

Employment Type:- Intern

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Requirements:-

  • 6 months to 2 yrs of experience in Support domain
  • Excellent communication (written & verbal) and interpersonal skills
  • Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
  • Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
  • Proactive, self-motivated and should be a team player
  • Flexible to work in 24×7 environment- Ability to plan and organize

Job Description:-

  • Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers

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Responsibilities:

  • Provide support to internal / external customer while adhering to the set SLA parameters.
  • Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.
  • Monitor key accounts performance and take proactive measures .
  • Ensure apt utilization of platform resources with optimum performance outputs.
  • Collaborate / coordinate with other teams in identifying / resolving customerissues.
  • Capture and document all queries / concerns via the ticketing tool / email / other availablemeans.
  • Responding to customers via various communication channels and to provide timely revert / updates / notifications.
  • Maintain regular tracker(s) and publish reports to all stakeholders.
  • Ensure 100% adherence to teams and organizational processes.
  • Time accounting

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  • Ticket management
  • Customer response and engagement
  • Cross-functional communication and coordination
  • Compliance and SOPs

Why join us:-

  • Challenging and fun work environment solving meaningful real-life business problems – you will never have a boring day at the office.
  • World-class team who love solving tough problems and have a bias for action.
Tanla Internship Program 2021 Application Process:-
Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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