Tanla Internship Program 2021

Tanla Internship Program 2021:-

Tanla Internship hiring candidates for the role of INDEPENDENT CONSULTANT ( INTERN – TECHNICAL SUPPORT) for the Location Bangalore, Mumbai , India . The complete details Tanla Internship Program 2021 are as Follows

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Company Name:- Tanla

Position:– INDEPENDENT CONSULTANT ( INTERN – TECHNICAL SUPPORT)

Stipend:- As per the company standards

Work Location :– Bangalore, Mumbai ,India .

Employment Type:- Intern

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Requirements:-

6 months to 2 yrs of experience in Support domain
Excellent communication (written & verbal) and interpersonal skills
Basic knowledge of Linux, MySql, Oracle, Phoenix and Hive
Analytical mindset to solve issues with focus on client/customer requirement with an ability to take independent decisions
Proactive, self-motivated and should be a team player
Flexible to work in 24×7 environment- Ability to plan and organize

Job Description:-

Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers

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Responsibilities:–

Provide support to internal / external customer while adhering to the set SLA parameters.
Carryout initial troubleshooting, replicate, test and resolve incidents that were logged by customers.
Monitor key accounts performance and take proactive measures .
Ensure apt utilization of platform resources with optimum performance outputs.
Collaborate / coordinate with other teams in identifying / resolving customerissues.
Capture and document all queries / concerns via the ticketing tool / email / other availablemeans.
Responding to customers via various communication channels and to provide timely revert / updates / notifications.
Maintain regular tracker(s) and publish reports to all stakeholders.
Ensure 100% adherence to teams and organizational processes.
Time accounting

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Ticket management
Customer response and engagement
Cross-functional communication and coordination
Compliance and SOPs

Why join us:-

Challenging and fun work environment solving meaningful real-life business problems – you will never have a boring day at the office.
World-class team who love solving tough problems and have a bias for action.