Genpact Internship Program 2021:-
Genpact Internship hiring candidates for the role of Process Associate – Service Now implementation (Intern) for the Location Jaipur , India . The complete details Genpact Internship Program 2021 as Follows
Company Name:- Genpact
Position:– Process Associate – Service Now implementation (Intern)
Stipend:- As per the company standards
Work Location :– Jaipur , India.
Employment Type:- Full Time
Job:- Process Associate
Posted Date:- Jul 7, 2021
UnPosting Date :- Ongoing
- Master’s / Equivalent
- B.E./B.Tech/MCA in Computer Science
- Proficient with software engineering techniques SDLC.
- Experience with Office 365.
- In this role, you will be responsible for application support on SAAS based application and carrying out Incident management and Problem Management.
- You need to co-ordinate with Business and suggest robust solution against any requirement.
- In this process you need to connect with Business and understand business requirement, further need to work on in house or vendor-based solution.
- You have to do governance of applications, identify the problem in system, need to do RCA and further work on permanent solution.
- Provide first line of support to customers
- Answers customer queries raised regarding the product.
- Troubleshoot customer application software issues and follow ups till completion.
- Understand the issue reported by the customer, analyze and report it in the reporting system
- Resolve support issues with a focus on root cause analysis to reduce recurring issues.
- Work closely with the rest of the support team members to resolve issues quickly and efficiently.
- Keep technical skills and product knowledge up to date through self-efforts and internal training.
- Maintain high level of customer happiness and product quality.
- Sharing Dashboard Support Reports to Management.
Genpact Internship Program 2021 Application Process:-
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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