Genpact Internship Program 2021

Genpact Internship Program 2021:-

Genpact Internship hiring candidates for the role of Process Associate – Service Now implementation (Intern) for the Location Jaipur , India . The complete details Genpact Internship Program 2021 as Follows

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Company Name:- Genpact

Position:– Process Associate – Service Now implementation (Intern)

Stipend:- As per the company standards

Work Location :– Jaipur , India.

Employment Type:- Full Time

Job:- Process Associate

Posted Date:- Jul 7, 2021

UnPosting Date :- Ongoing

Excellent Part-time Income opportunity – Earn from your comfort of home, Signup for free

Qualification:-

Master’s / Equivalent
B.E./B.Tech/MCA in Computer Science
Proficient with software engineering techniques SDLC.
Experience with Office 365.

Role Description:-

In this role, you will be responsible for application support on SAAS based application and carrying out Incident management and Problem Management.
You need to co-ordinate with Business and suggest robust solution against any requirement.
In this process you need to connect with Business and understand business requirement, further need to work on in house or vendor-based solution.

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You have to do governance of applications, identify the problem in system, need to do RCA and further work on permanent solution.

Responsibilities:-

Provide first line of support to customers
Answers customer queries raised regarding the product.
Troubleshoot customer application software issues and follow ups till completion.
Understand the issue reported by the customer, analyze and report it in the reporting system
Resolve support issues with a focus on root cause analysis to reduce recurring issues.
Work closely with the rest of the support team members to resolve issues quickly and efficiently.
Keep technical skills and product knowledge up to date through self-efforts and internal training.