Cactus Internship Program 2021

Cactus Internship Program 2021:-

 Cactus Internship hiring candidates for the role of Intern, Customer Support (Email Process) for the Location Across India. The complete details about Cactus Internship Program 2021 as follows

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Company Name:-  Cactus

Position:-  Intern, Customer Support (Email Process)

Work Location :– Across India.

Stipend:-   As per the company standards

Employment Type :–   Full Time

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Requirements:-

  • Have a service oriented and customer first mindset. You should enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results
  • Have excellent written and spoken communication skills. English mandatory, other languages are welcome!
  • Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations
  • Have excellent interpersonal and intercultural skills and can work with global teams
  • Comfortable working under pressure, flexible and can maintain a positive attitude even when the going gets though

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Job Description:-

  • As an Intern, Customer Support, you will be expected to achieve high levels of customer satisfaction when responding to inbound customer requests via email and take ownership for the customer experience to help influence their decision to renew or expand upon services they have with us.

Responsibilities:-

  • Respond to inbound support tickets, ensuring they receive timely, useful information to reduce friction while using the service
  • Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs
  • Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals.

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  • Troubleshoot and resolves client complains and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience.
  • Handle all of our tickets with the ability to answer any and all questions in regards to the Editage website and EOS platform and escalate complex issues when appropriate.
 Cactus Internship Program 2021 Application Process:-

Apply In below link

Apply Link :- Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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