Bain & Company Internship Program 2021

Bain & Company Internship Program 2021:-

Bain & Company Internship hiring candidates for the role of Intern, TSG Support for the Location New Delhi ,India . The complete details Bain & Company Internship Program 2021 are as Follows.

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Company Name:-  Bain & Company

Position:-  Intern, TSG Support

Stipend:- As per the company standards

Work Location :–  New Delhi, India .

Employment Type:-  Intern

Category :- Technology Services Group Department

Posted Date:-   Sep 23, 2021

Job ID:-  2021-6035

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Requirements:-

  • Bachelor’s/Master’s degree in Computer Science, IT, or a related field with a cumulative percentage of 78 and above or equivalent CGPA.
  • Excellent customer service skills are paramount to success in this position
    o Empathy with the IT end-user experience
    o Possess the aptitude or experience to provide proactive service to our customers
    o Possess a results oriented approach to customer service
  • Bachelor’s degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required
  • Demonstrated interest and aptitude in technology and technical issues
  • Communicate well with customers and members of the team, display a confident and self-motivated approach
  • Strong time management and prioritization skills in a multi-tasking environment
  • Ability to work well in a team environment, support other members of the TSG team as they support our customers
  • Ability to be calm and think clearly under pressure
  • Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches

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Job Description:-

  • This position’s primary role is to service the IT support needs of our user base in a demanding results-oriented environment.
  • This role is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction. 
  •  This person will learn support skills in a pressurized environment and be able to expand their technical ability across a range of software, hardware, and mobile platforms to support

Responsibilities:-

  • Develop the skills required to be the primary contact for IT related problems and issues for Bain employees
  • Learn and develop the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)
  • Perform consistent follow-up with users to ensure complete resolution and user satisfaction

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  • Learn the inventory system and maintain accurate inventory database, repair log, and activity log
  • Develop the skills to proactively identify and complete TSG projects that add value to the department and/or our customers
  • Become aware of and enforce TSG guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end users
  • Learn the Bain image and PC configuration and testing process to build and deploy notebook and desktop computers
  • Develop the skills required to support the varied Audio-Visual equipment in your local office and in the other offices across the local region (Projectors, Videoconference Units, etc.)
Bain & Company Internship Program 2021 Application Process:-
Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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