Bain & Company Internship Program 2021

Bain & Company Internship Program 2021:-

Bain & Company Internship hiring candidates for the role of Intern, TSG Support for the Location New Delhi ,India . The complete details Bain & Company Internship Program 2021 are as Follows.

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Company Name:- Bain & Company

Position:- Intern, TSG Support

Stipend:- As per the company standards

Work Location :– New Delhi, India .

Employment Type:- Intern

Category :- Technology Services Group Department

Posted Date:- Sep 23, 2021

Job ID:- 2021-6035

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Requirements:-

Bachelor’s/Master’s degree in Computer Science, IT, or a related field with a cumulative percentage of 78 and above or equivalent CGPA.
Excellent customer service skills are paramount to success in this position
o Empathy with the IT end-user experience
o Possess the aptitude or experience to provide proactive service to our customers
o Possess a results oriented approach to customer service
Bachelor’s degree in Computer Science, Management Information Systems or related field, or an equivalent combination of education, training and experience is required
Demonstrated interest and aptitude in technology and technical issues
Communicate well with customers and members of the team, display a confident and self-motivated approach
Strong time management and prioritization skills in a multi-tasking environment
Ability to work well in a team environment, support other members of the TSG team as they support our customers
Ability to be calm and think clearly under pressure
Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches

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Job Description:-

This position’s primary role is to service the IT support needs of our user base in a demanding results-oriented environment.
This role is expected to deal with the majority of calls and emails to the Help Desk using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction.
This person will learn support skills in a pressurized environment and be able to expand their technical ability across a range of software, hardware, and mobile platforms to support

Responsibilities:-

Develop the skills required to be the primary contact for IT related problems and issues for Bain employees
Learn and develop the troubleshooting and resolution skills required to address hardware and software problems on computer systems and other supported hardware (mobile devices, phones, voicemail, projectors, etc.)
Perform consistent follow-up with users to ensure complete resolution and user satisfaction

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Learn the inventory system and maintain accurate inventory database, repair log, and activity log
Develop the skills to proactively identify and complete TSG projects that add value to the department and/or our customers
Become aware of and enforce TSG guidelines and policies to ensure data integrity, system reliability, and data security while providing essential flexibility to end users
Learn the Bain image and PC configuration and testing process to build and deploy notebook and desktop computers
Develop the skills required to support the varied Audio-Visual equipment in your local office and in the other offices across the local region (Projectors, Videoconference Units, etc.)