[24]7.ai Internship Program 2021

[24]7.ai Internship Program 2021:-

[24]7.ai Internship hiring candidates for the role of Enterprise Solution Support (ESS) Analyst – Intern for the Location Bangalore ,India. The complete details [24]7.ai Internship Program 2021 are as Follows

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Company Name:- [24]7.ai  

Position:– Enterprise Solution Support (ESS) Analyst – Intern

Stipend:-    As per the company standards

Work Location :– Bangalore , India.

Employment Type:- Intern

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Qualification:-

  • Diploma or Bachelor’s degree
  • Experienced in defining criteria for Incident Management
  • Strong communication skills
  • Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.
  • Self-motivated, self-confident team player that can work well in a fast-paced environment. Quick on ones feet, fast thinker
  • Ability to understand and communicate high level technical concepts
  • Process driven; leverage existing sustain processes to efficiently execute duties
  • Excellent communication both written and verbal. Facilitation, and elicitation skills to communicate with stakeholder groups
  • Basic understanding of ticketing systems and workflow
  • Graduate 2020/2021 passed out
  • 1st class career & cleared all papers in 1st attempt 

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Job Description:-

  • Functions as the first point of contact for users.

Responsibilities:-

  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
  • Assign unresolved Incidents to appropriate Tier 2 Support Group
  • Log all Incident/Service Request details, allocating categorization and prioritization codes
  • Keep users informed about their Incidents’ status at agreed intervals
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests
  • Verify resolution with users and resolve Incidents in ITSM tool
  • Escalate Major Incidents to the Incident and/or Problem Manager
  • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.

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  • Owns all Incidents and Service Requests throughout the lifecycle
  • Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
  • Responsible for assigning incidents within a group or division
  • Responsible for communicating with the process manager. Directly works with Tier 1 Support to ensure proper recording of incidents

Key Result Areas:-

  • Quality of handling incidents (communication, coordination, adherence to process)
  • Percentage reduction in the outage time of Incidents affecting service to Customers
  • Number of Incident resolved through the Incident Management process
[24]7.ai Internship Program 2021 Application Process:-
Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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