[24]7.ai Internship Program 2021

[24]7.ai Internship Program 2021:-

[24]7.ai Internship hiring candidates for the role of Enterprise Solution Support (ESS) Analyst – Intern for the Location Bangalore, India . The complete details [24]7.ai Internship Program 2021 are as Follows

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Company Name:-  [24]7.ai

Position:–   Enterprise Solution Support (ESS) Analyst – Intern

Stipend:- As per the company standards

Work Location :– Bangalore , India .

Employment Type:- Intern

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  • Diploma or Bachelor’s degree
  • Experienced in defining criteria for Incident Management
  • Strong communication skills
  • Ability to multi-task in a fast-paced environment while prioritizing work items appropriately.
  • Self-motivated, self-confident team player that can work well in a fast-paced environment. Quick on ones feet, fast thinker
  • Ability to understand and communicate high level technical concepts
  • Process driven; leverage existing sustain processes to efficiently execute duties
  • Excellent communication both written and verbal. Facilitation, and elicitation skills to communicate with stakeholder groups
  • Basic understanding of ticketing systems and workflow

Job Description:-  

  • Functions as the first point of contact for users.

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  • Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
  • Assign unresolved Incidents to appropriate Tier 2 Support Group
  • Log all Incident/Service Request details, allocating categorization and prioritization codes
  • Keep users informed about their Incidents’ status at agreed intervals
  • Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
  • Provide first-line investigation and diagnosis of all Incidents and Service Requests
  • Verify resolution with users and resolve Incidents in ITSM tool
  • Escalate Major Incidents to the Incident and/or Problem Manager
  • Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator.
  • Owns all Incidents and Service Requests throughout the lifecycle

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Key Responsibilities:-

  • Responsible for managing life cycle of incidents
  • Perform initial severity assessments and mediate and severity assessment disputes. Escalate to team lead as appropriate.
  • Responsibility for ensuring that incident information is communicated effectively and clearly to the proper Technology teams, business contacts, and management
  • Responsible for the driving, oversight and direction of the Incident resolution efforts. Ensuring timely response to major incidents, the proper documentation of those incidents.
  • Ensure that incidents are escalated and facilitated to enable efficient and timely service restorations
  • Ensure the correct technical staff is working on an incident
  • Escalate issues during the issue resolution

Result Areas:-

  • Quality of handling incidents (communication, coordination, adherence to process)
  • Percentage reduction in the outage time of Incidents affecting service to Customers
  • Number of Incident resolved through the Incident Management process
[24]7.ai Internship Program 2021 Application Process:-
Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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