Microsoft Internship Program 2021

Microsoft Internship Program 2021:-

Microsoft Internship hiring candidates for the role of Support Engineer Intern Opportunity for the Location Across India. The complete details Microsoft Internship Program 2021 are as Follows

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Company Name:- Microsoft

Position:– Support Engineer Intern Opportunity

Stipend:- As per the company standards

Work Location :– Across India.

Employment Type:- Intern

Profession:- Customer Success

Posted Date:- Aug 11, 2021

Job number:- 1128046

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Qualification:-

BE/B.Tech in CS/ IT or ECE (Electronics & Communication) (year of graduation should be 2022)
No pending backlog
8+ CGPA
Fluent in verbal and written English
Strong interest in Microsoft Technologies (.net, Azure,)
Deep understanding of markets, customers, and related technology

Responsibilities:-

Represent Microsoft and communicate with enterprise customers via telephone, written correspondence, or electronic service about finding solutions for technically complex problems identified in Microsoft products.

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Solve highly complex problems (at different levels), involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Consistently share best practices with team members. Act as technical resource for broad and complex issues and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.
Write complex technical articles and sample programs for knowledge base.

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Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas. Critical Exposure Areas
Good communication skill and good service skill are expected
Candidates must also have strong customer service, accurate and logical problem solving and the ability to work in a team environment.