Lenovo Internship Program 2021

Lenovo Internship Program 2021:-

Lenovo Internship hiring candidates for the role of Customer Experience Analyst Intern, Ecommerce for the Location Bangalore ,India . The complete details about Lenovo Internship Program 2021 as follows

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Company Name:- Lenovo

Position:– Customer Experience Analyst Intern, Ecommerce

Stipend:- As per the company standards

Work Location :– Bangalore , India.

Employment Type :– Intern

Functional Area:- Customer Service

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Qualification:-

Bachelors Degree

Requirements:-

Good communication skills; ability to analyze data problems
Knowledgable in customer experience/customer satisfaction is advantageous
A good understanding of web systems is beneficial.
Ability to meet and exceed metrics & targets.

Position Description:–

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Assist with day to day customer satisfaction cases
Help resolve escalated situations quickly.
Support analysis of weekly/monthly customer satisfaction feedback.
Help analyse and address root cause customer pain points.
Support decision making based on data analysis.
Help implement short, medium, and long term customer experience improvements
Contribute to continuous process review and improvement to ensure continued efficiencies.
Assist in driving operational efficiency with improved processes for the business.